Delivery FAQ's

How will I know if my gift/order has been successfully delivered?  All deliveries are made on the date you requested, unless we notify you of any complications. Once delivery is completed you will receive a delivery confirmation sent to your email. Be sure to check your spam/junk folder if you do not see a delivery confirmation in your inbox.

Can I request a specific time for the delivery of my arrangement?  We cannot guarantee exact times, time frames are better. We will do our best to honor your request; this may result in an additional charge to you to honor the request. We offer our convenient rush service for an additional charge only available by phoning the shop. 

When will my delivery be made? Most of our orders are delivered in the afternoon to hospitals, businesses and homes. On sympathy orders, we check with the funeral home and will change the delivery time and date according to what is requested by the funeral director.

 For Hospital Employee deliveries, do I need a specific location? Yes, it is best if you provide us with a department, and floor number. Additionally, please provide a cell phone for the recipient. Hospitals are large and often have many buildings. Correct information will ensure your gift is delivered in a timely manner.

What happens to my order when you attempt delivery, and the recipient is not at home? If the recipient is not at their home when a delivery is attempted, we will leave the order outside the door/somewhere safe. The driver will phone or text the recipient to let them know a delivery has been left for them (this is why it is important to provide a recipient phone number). We take full responsibility when leaving deliveries.

What happens if my delivery is refused by the recipient?  If your delivery is refused, the item is available for you to pick up at our store the next day. No refund given.